Terms and conditions

Terms and Conditions

GENERAL TERMS AND CONDITIONS of DR. GOODWIN BEAUTY AND HEALTH CENTER Ltd. and DR. GOODWIN SHOP Ltd.

I. Preamble

DGW Group International Plc. (registered seat: 1062 Budapest, Bajza utca 54, I/1.; company registration number: 01-10-141446; tax number: 27175699-2-42) aims to manage companies belonging to the segment of healthcare service providers that offer personalized, premium private healthcare, medical aesthetic, and related supplementary services. Within the management of DGW Group are Dr. Goodwin Beauty and Health Center Ltd. and Dr. Goodwin Shop Ltd. (hereinafter jointly referred to as: the “Service Providers”).

DGW Group has established the model general terms and conditions (hereinafter: the “GTC”), which the Service Providers belonging to its portfolio are entitled to adopt, and which also set out the minimum requirements applicable to them. In this context, the Service Providers declare that they acknowledge these GTC as binding and shall apply them in the course of their service provision and/or product sales with contracting parties.

II. Data of the Service Providers

Name of the Service Provider: Dr. Goodwin Beauty and Health Center Ltd.
Registered seat: 1062 Budapest, Bajza utca 54, I/1.
Company registration number: 01-09-340392
Tax number: 26707879-2-42
Email address: info@drgoodwin.hu

Telephone: +36 1 600 5040
Website: drgoodwin.hu

Name of the Service Provider: Dr. Goodwin Shop Ltd.
Registered seat: 1062 Budapest, Bajza utca 54, I/1.
Company registration number: 01-09-738420
Tax number: 13359665-2-42
Email address: info@drgoodwin.hu

Telephone: +36 1 600 5040
Website: drgoodwin.hu

III. Scope of the GTC

The present GTC shall apply to the healthcare and other services provided by the Service Providers, as well as to the sale of vouchers. The scope of the present GTC extends to the services that may be used through the Service Providers’ website as well as personally at their premises. In this respect, the scope of the GTC extends to all natural persons, legal entities, and organizations without legal personality that request an offer from, or enter into a contractual relationship with, the Service Providers (i.e. those who purchase a product or use a service), including any Client affected by any information, notice, or call issued by the Service Providers (hereinafter: the “Client”).

By signing an individual contract with the Service Provider(s) for the provision of healthcare or other services, the Client acknowledges that they have become familiar with the present GTC and, after reading and interpreting it, recognize the provisions contained herein as binding upon themselves. In the event that no written individual contract is concluded, the Client’s acceptance and acknowledgment of the binding nature of the present GTC shall be deemed to have occurred upon signing the following documents at their first appearance:

  • questionnaire;
  • master data sheet;
  • consent form; and/or
  • information sheet, declaration.

If the Client uses services exclusively via the Service Providers’ website, i.e. webshop, then acceptance of the present GTC shall be deemed to have occurred by placing an order there, and on this basis it shall be binding with regard to the individual contract thus concluded. The same applies in the event that the Client books an appointment exclusively via the website or by telephone. If the Client does not acknowledge the binding nature of the provisions of the present GTC in any form, they shall not be entitled to use the services. The Client may not rely on the fact that they are not familiar with the GTC or its content, or that they had no opportunity to become familiar with it, since it is always available on the Service Providers’ website or at the reception.

The present GTC shall be effective from its acceptance, i.e. as of 1 August 2025, until its amendment or repeal. In the event of any amendment of the GTC, the Service Providers shall make the consolidated version of the GTC available on their joint website. The amendments shall automatically apply to all services following their publication. The valid, consolidated version of the GTC shall be available at any time at the premises of the Service Providers, where it may also be reviewed separately prior to the conclusion of an individual contract, and if necessary, a copy may be requested in person. Furthermore, it may also be downloaded from the website operated by the Service Providers.

IV. Individual Contracts

An individual contract shall in each case be concluded between the Service Provider(s) and the Client for the provision of healthcare services and other related services (hereinafter: the “Contract”).

As a general rule, the provisions of Act V of 2013 on the Civil Code (hereinafter: the “Civil Code”) shall apply to the conclusion, content, amendment, and termination of the Contract, provided that if any sector-specific legislation prescribes mandatory elements for such contracts, those shall in all cases form part of the Contract.

The Client shall use the services of the Service Providers of their own volition, or at the request or with the approval of their legal representative (holder of parental responsibility, guardian, or custodian). Within the scope of this GTC and all documents related to the services where signing is provided for or presumed, the legal representative must also be understood in addition to the person actually using the service, if justified. This provision shall also apply to conduct implying acceptance of the services. A condition of the validity of the Contract is that the Client has legal capacity, or that the aforementioned persons, as legal representatives, request or approve the use of the service for the Client. Legal representatives shall in all cases become parties to the Contract and shall be bound by the obligations arising therefrom, while also being entitled to the rights arising therefrom, unless this would be contrary to the applicable legal provisions.

Unless otherwise stipulated in the Contract, it shall be concluded for a fixed term, from the commencement of the selected service until its completion. The Contract shall terminate by:

  • Performance;
  • Termination;
  • Withdrawal of the Service Providers’ authorization;
  • Dissolution of the Service Provider without legal succession;
  • Death of the Client.

The Service Providers shall have no obligation either to conclude or to maintain a Contract with the Client; however, ordinary termination of the Contract by the Service Providers shall not adversely affect the Client’s health condition. In cases requiring urgent care, the Contract may not be terminated by the Service Providers. The Client shall be entitled to terminate the Contract with immediate effect at any time, but shall be subject to a settlement obligation towards the Service Providers, under which they shall be obliged to bear the costs of services already ordered by the Service Providers and of mediated and utilized services necessary for the performance of the Client’s ordered service.

The Contract may only be amended by the Parties jointly, in writing.

The Service Providers shall be entitled to involve contributors in the performance of the Contract. A contributor shall mean any natural person, legal entity, or organization without legal personality who/whose employee or member participates under a contract concluded specifically for the performance of a service to be provided by the Service Provider under the Contract. The Service Providers shall be liable for the contributor’s activities as if performed by themselves.

The Service Providers stipulate that in the event of a Force Majeure, any changes or delays in the performance of the Contract resulting therefrom shall not constitute a breach of contract, and any resulting changes shall not serve as grounds for warranty or compensation claims by the Client.

A Force Majeure shall mean any external circumstance or unavoidable external cause beyond the control of the Service Provider and the Client, which was unforeseeable at the time of the conclusion of the Contract, and the avoidance of which could not reasonably be expected from either the Service Provider or the Client, and which negatively affects (or may affect) the performance of the present Contract. Based on the foregoing, Force Majeure events do not fall within the responsibility of either the Service Providers or the Client. Force Majeure events include in particular:

  • force majeure (including but not limited to: epidemics, earthquakes, floods, war, sabotage, uprising, bomb attacks or other emergencies, natural disasters, fire, strikes, and measures taken pursuant to the defense law by competent authorities);
  • other unavoidable effects of external forces not qualifying as force majeure;
  • unavoidable external acts of third parties;
  • any governmental and legislative provisions related to the COVID-19 pandemic that affect the performance of the Contract (including but not limited to: any epidemiological measures).

In view of the nature of the healthcare activities carried out by the Service Providers and their appointed contributors, the Service Providers draw the Client’s attention to the fact that in unforeseen circumstances (including but not limited to: urgent surgical intervention, illness), the physician previously chosen by the Client may be prevented from providing care at the agreed appointment. In such cases, the Service Providers shall immediately contact the Client through one of the available contact details and inform them of the chosen physician’s unavailability, as well as whether a substitute physician can be provided at the given time. The Client shall be entitled to decide whether to accept the substitute physician offered. If the Service Providers cannot provide a substitute physician, or if the Client does not accept the physician offered, the Parties shall be obliged to agree on a new appointment. The Client may not assert claims for damages or other demands against the Service Providers arising from a modification due to the unavailability of the chosen physician; however, the Service Providers shall be obliged to make every effort to ensure that the Client receives care appropriate to their needs.

V. Healthcare Service

The Service Providers provide plastic reconstructive and aesthetic plastic invasive and minimally invasive treatments, as well as other cosmetic procedures not falling within these categories. Healthcare services may only be provided by healthcare professionals who hold the qualifications required for the given activity and possess the licenses prescribed by law. The healthcare professionals perform their activities in cooperation with the Service Provider while maintaining their professional autonomy.

The Service Providers declare that they comply with all statutory requirements, hold valid and effective operating licenses, and that the persons involved in the provision of the services are registered in the relevant state healthcare administration registers. The Service Providers also declare that they hold liability insurance policies covering the services provided.

During the provision of healthcare services by the Service Providers, compliance with the relevant professional guidelines, medical protocols, and ethical standards is mandatory and of primary importance. The healthcare professional performing the treatment is responsible for providing proper information, presenting the risks, and fulfilling documentation obligations.

The Service Providers provide their healthcare services within the framework of private care, and as such, they are subject to payment.

By signing the Contract, the Client acknowledges that all medical examinations, interventions, and treatments may involve risks – unforeseeable or unavoidable – that cannot be fully excluded despite professional care, adherence to protocols, and the exercise of due diligence, regardless of the current state of medical science. The Client accepts that all risks for which the Service Providers or the acting contributors cannot be held liable under applicable law shall be borne by the Client.

The Client acknowledges that during healthcare services – even with the highest level of professional care – unforeseeable medical situations may occur that require immediate interventions necessitating special care. For this reason, the Client expressly consents that in such urgent, justified cases, or in situations where the omission of special care would cause disproportionate harm, the Service Providers are entitled, at their own discretion, to refer or transfer the Client to a healthcare institution with the appropriate expertise and technical background for the provision of the necessary special care, should the Service Providers be unable to provide it themselves. The Service Providers draw the Client’s attention to the fact that outside opening hours they cannot provide emergency care or on-call healthcare services. Accordingly, if after treatment – particularly following invasive procedures, such as eyelid surgery – an unexpected event occurs requiring immediate intervention that endangers the Client’s health or the outcome of the intervention (for example, nighttime wound reopening, significant bleeding, or sudden swelling), the Client shall be obliged to immediately turn to the competent on-call service or an emergency healthcare institution. The Service Providers do not assume liability for the handling of such cases.

The Client acknowledges that all interventions and treatments involve risks, and that those risks for which the Service Providers cannot be held liable – i.e. which are performed in accordance with professional standards – shall be borne by the Client. In addition to generally known risks and those explained to the Client by the Service Providers, unforeseeable, specific complications may also occur, primarily of an aesthetic nature, such as changes causing complaints, bruising, skin discoloration, scars of varying thickness, deformities, etc., as a result of the intervention requested by the Client. The Service Providers shall not be liable for such outcomes if the treatment was performed in accordance with professional standards. The occurrence of such risks, complaints, or symptoms shall not constitute a breach of contract on the part of the Service Providers, and the Service Providers expressly exclude their liability for these. The Client is obliged to attend the post-treatment follow-up examinations recommended by the Service Providers. If the Client fails to attend follow-ups, disregards the Service Providers’ instructions, seeks assistance from another provider regarding issues arising in connection with the treatment, or undergoes additional procedures on the treated area by another provider, the Service Providers shall be exempt from liability in connection with the treatment performed on the Client.

Beyond the above, the Service Providers shall also be exempt from liability where the Client does not undergo the recommended treatments, quantities of substances, or all treatments included in the offer, and the Client’s complaint arises as a result of an unfinished course of treatment or insufficient quantities of substances.

The Service Providers shall not be liable for any damages or adverse consequences resulting from the Client’s failure to follow medical instructions, failure to provide, or incomplete/inaccurate provision of, information regarding their state of health or medical history, or omission to provide the necessary information prior to the commencement of examination or treatment.

Pursuant to Section 77 (3) of Act CLIV of 1997 on Health (hereinafter: the “Health Act”), healthcare services are deemed to involve an obligation of due care, meaning that the Service Providers and contributors are not liable for the outcome of the healthcare activity, but solely for the professional performance of such activity in compliance with laws, professional protocols, and ethical norms. Accordingly, the Service Providers do not assume liability for the result of the treatment or intervention, particularly in view of the fact that the course and duration of recovery may vary from the general or average due to the individual characteristics of each Client.

The effectiveness and durability of treatments may vary from Client to Client, as they are influenced by several factors such as the Client’s age, skin condition, lifestyle, and the individual biological reactions of their body. The results of treatments largely depend on the biological characteristics of the Client, which cannot always be predicted in advance. Individual differences arising from age, genetics, lifestyle habits, and the natural aging process may affect the durability and outcome of treatment, for which the Service Providers cannot assume liability. Independent factors influencing treatment results may include, for example, facial muscle activity, metabolic rate, frequent use of saunas or tanning beds, consumption of energy drinks, age, and skin type.

The substances used contain absorbable active ingredients, and therefore the results of the treatment may diminish over time. To maintain lasting results, regular maintenance treatments are necessary, which are always subject to separate charges. In some Clients – for example, those with a fast metabolism – the administered substances may be absorbed more quickly than usual, and therefore the effect of the treatment may diminish sooner. The same type and amount of substance may produce different results in different Clients, and even in the same Client at different times. If the substance is absorbed too quickly and the Client requests replenishment, a new administration of the product shall be necessary, subject to a separate fee. The Service Providers do not guarantee the results of treatment in cases where the active substance breaks down faster than expected due to the Client’s biological characteristics, metabolism, or lifestyle. The Service Providers administer the substances but are not the manufacturers thereof.

Clients must have realistic expectations regarding treatment outcomes. Even treatments performed with the greatest diligence cannot guarantee perfect results in every case. Achieving the desired effect often requires multiple treatments, and due to individual differences, the results may vary from Client to Client. The fee for treatment must always be paid based on the units of the administered product, regardless of the aesthetic result expected by the Client. The Service Providers charge for the actual treatment performed, and the costs of additional treatments shall be paid separately. The treatment fee is not linked to the expected or subjectively evaluated effectiveness of the result. The Service Providers place special emphasis on providing proper information to Clients and ensuring the possibility of follow-up examinations. Additional treatments can only be provided for a separate fee.

The evaluation of the results of aesthetic treatments may be subjective; what the Client considers unsatisfactory may be assessed by the treating specialist as professionally appropriate. If the Service Providers performed the treatment in accordance with professional standards, the Client’s aesthetic objections shall not establish liability on the part of the Service Providers. It is important to acknowledge that the results of aesthetic treatments may vary significantly between individuals, and it may occur that the desired outcome is not, or only partially, achieved due to biological reasons. Aesthetic medical treatments cannot be regarded as services with an obligation to achieve a specific result; they are performed by fulfilling the obligation of due care based on professional standards.

VI. Appointment Booking, Course of Healthcare Services
General Information

Opening hours of the Service Providers: Monday–Friday, 09:00–19:00
Registered seat of the Service Providers: 1062 Budapest, Bajza utca 54, I/1.
Reception: +36 1 600 5040
Email: info@drgoodwin.hu

Website: https://drgoodwin.hu

The condition for using the services is that the Client books an appointment in advance. Appointments may be booked through the following channels:

  • In person;
  • By telephone;
  • By email;
  • Through the Service Providers’ website.

Each appointment booking must be confirmed by the Service Providers. If confirmation is not received, the appointment booking shall not be considered final. Based on the confirmed appointment, the Service Providers undertake the obligation to provide the service, and the Client shall be obliged to appear at the given time and use the service.

The Service Providers reserve the right to refuse to provide services in the future to Clients who have previously engaged in unworthy, threatening, harassing, or scandalous behavior, or who have made unfounded or malicious complaints against the Service Providers, or endangered their operation or reputation. Such Clients shall be registered as “unwelcome Clients,” and services may be lawfully refused to them. All decisions shall in all cases be made in compliance with the principle of equal treatment and the prohibition of discrimination.

The Client acknowledges that if they repeatedly fail to appear at prearranged appointments, the Service Providers shall be entitled to treat them as a “walk-in Client.” This means that no pre-booked appointment shall be ensured for them; however, they may visit the Service Providers at any time during opening hours, and they will be attended to at the earliest possible time subject to availability, though waiting may occur.

In view of the special nature of healthcare services, it may occur that examinations or procedures begin later than the time indicated by the Service Providers. The Service Providers fully exclude liability for delays of this kind, and the Client shall not be entitled to claim damages or any other remedy on the basis of such delays. In the unlikely event that urgent care is required for a Client with an earlier appointment, and as a result subsequent appointments on the same day cannot be kept at all, the Service Providers shall automatically offer the Client a new appointment suitable for them.

The precondition for using the service is the recording of the Client’s data on the form provided by the Service Providers for this purpose, as well as the completion and signing of the declarations required by law and professional protocols. Signing takes place at the reception, and the Service Providers are entitled to refuse to provide the service until such documents are signed and thereby accepted. Such documents include:

  • Data protection notice;
  • Risk information sheet and consent form regarding the intervention;
  • Where applicable, the individual service contract;

In the case of surgical and one-day surgical interventions – including but not limited to “endolift” and eyelid surgery – an additional condition is the written acceptance of the individual quotation.

The Client declares that they use the healthcare service provided by the Service Providers of their own free will, in the exercise of their right of self-determination, voluntarily.

The purpose of aesthetic treatment is to improve, rejuvenate, contour, or hydrate the appearance of the face and/or body, depending on the type of procedure chosen. The course of treatment:

  • Consultation, assessment, determination of treatment plan;
  • Detailed discussion and signing of treatment information sheet;
  • Application of local anesthesia (if requested);
  • Preparation, cleaning, and disinfection of the treatment area;
  • Performance of the treatment under sterile conditions;
  • Post-treatment care and information.

VII. Obligation of Cooperation and Information

During the use of the Service, the Parties are obliged to cooperate with each other. In this context, the Client shall be obliged to fully inform the Service Providers and the healthcare professional performing the given treatment of all facts, circumstances, and conditions that may be necessary for the assessment of their health condition, the establishment of proper medical history, the preparation of a treatment plan, and the safe and professional performance of medical interventions.

The Client’s obligation to provide information shall extend in particular, but not exclusively, to the following:

  • past or existing illnesses;
  • previous medical treatments, surgeries;
  • regularly or occasionally taken medicines, therapeutic products;
  • known drug sensitivities, allergies;
  • health-damaging habits or environmental risks (including but not limited to: smoking, alcohol, drugs, occupational health exposure).

The Client’s obligation to provide information shall also apply after the use of the given service. If an unexpected deterioration in condition occurs, whether related or unrelated to the service, the Client must immediately notify the Service Providers. Failure to communicate such changes without delay may hinder the Service Providers in providing proper care, for which they assume no liability.

If the Client fails to fulfill, or only partially fulfills, their obligation to provide information as described above, the Service Providers shall not be liable for any complications, material or non-material damages arising as a consequence of such omission.

The Client’s obligation of cooperation includes compliance with treatment recommendations, professional instructions, and medical prescriptions given during the healthcare service. The Service Providers shall not be liable for damages, deterioration of health, or complications resulting from the Client’s conduct contrary to such prescriptions.

Prior to surgical and one-day surgical interventions – including, but not limited to, “endolift” and eyelid surgery – the Service Providers shall be obliged to inform the Client in writing about the following:

  • the time of arrival and expected time of discharge on the day of the intervention;
  • tasks related to preparations (including, but not limited to, the latest permitted time of food and fluid intake);
  • the main characteristics of the procedure and the duration of care.

VIII. Payment of Fees

By accepting the GTC, the Client acknowledges that the healthcare services are not provided by the Service Providers under the social security system but for consideration, as private healthcare institutions, and therefore the Client is obliged to pay for both the healthcare services and any optional comfort services. The currently applicable service fees are available on the website operated by the Service Providers, and the Service Providers shall also provide information about them to the Client in person and by telephone (hereinafter: the “Price List”). The Service Providers shall provide services not listed in the Price List but incurring additional costs only after prior written information and with the Client’s express acceptance.

The Client shall be obliged to pay the service fee immediately after completion of the service, based on the invoice issued by the Service Providers in accordance with the rules in force at the time. If the Client uses a service provided by an external provider, and its fee is known in advance, payment must be made simultaneously with the ordering of the service. Payment may be made in cash, by bank card, or by instant bank transfer, primarily in Hungarian forints.

In certain cases – in particular, if the Client is foreign, is using the services for the first time, or the chosen treatment involves a significant amount – the Service Providers reserve the right to request full payment in advance before commencing the treatment.

In the case of surgical and one-day surgical interventions – including, but not limited to, “endolift” and eyelid surgery – the Client shall be obliged to pay a deposit equal to 50% of the service fee when booking the intervention. If the deposit is not paid, no Contract shall be concluded. The remaining amount must be settled within 14 days prior to the commencement of the intervention by one of the payment methods specified above. If the Client fails to pay the required deposit within 3 days after the deadline, the Service Providers shall be entitled to terminate the contract for healthcare services with immediate effect and shall not be obliged to perform thereafter.

If the Client is in arrears with payment for any reason, the Service Providers – except for emergency care – shall be entitled to refuse the provision of any further healthcare services until full settlement of the outstanding debt. The above provisions shall not affect the Client’s right to receive care in urgent cases where such care is necessary to save life, prevent serious or permanent health damage, or relieve pain and suffering without delay.

The service fees include the cost of medicines, materials, and medical devices used during the direct provision of services, but do not include the costs of products required for aftercare or the costs of services subsequently used. The Service Providers expressly stipulate that, in addition to the fees listed in the Price List, an additional 7% (but not more than HUF 24,990) shall be charged, which amount includes the following services:

  • Provision of atmosphere (including, but not limited to: fragrance, music, photo exhibition);
  • Service during waiting for treatments (including, but not limited to: mineral water, coffee, tea).

The Service Providers are entitled to amend the Price List at any time, with the amended prices becoming effective from publication. The modified fees shall not be applied retroactively to services already ordered, except where the price change is justified by changes in the fees of mediated services used by the Service Providers. In such cases, the Service Providers shall be entitled to determine the service fee differently from the original contract and shall immediately notify the Client thereof.

The Client acknowledges that the Service Providers shall be entitled to enforce any overdue and unpaid claims against them through litigation or other legal proceedings, to assign such claims to third parties, and to pass on the costs incurred in connection therewith – including, but not limited to, attorney’s fees, any fees relating to judicial and non-judicial proceedings – to the Client.

In the event of overdue and unpaid claims, the Client’s data may be transferred to the attorney engaged by the Service Providers for the purpose of enforcing claims, which the Client expressly authorizes by accepting the present GTC. The remuneration of the attorney’s activities shall be calculated for the Client on the basis of the quotation provided by the attorney. The collection procedure shall also extend to the enforcement of this amount and all related ancillary costs.

The Service Providers shall issue an invoice in respect of healthcare services provided by them and paid for by the Client no later than on the day of completion, up to a value limit of HUF 900,000, exclusively to non-taxable Clients and only if specifically requested by the Client. The invoice shall in all cases be issued with the tax content required by the applicable tax laws.

After issuing the invoice, the Service Providers shall provide a paper copy to the Client. An electronic copy of the issued invoice shall be sent by the Service Providers only in the case of invoices issued for the payment of deposits, while in other cases they shall not be obliged to send an electronic copy – not even upon specific request.

If the Client does not request an invoice during the use of the service and the Service Providers are not obliged to issue one under the applicable legislation, a receipt shall be issued for the payment. Thereafter, no invoice may be issued – not even upon subsequent request.

IX. Cancellation of Services

In the case of surgical and one-day surgical interventions – including, but not limited to, “endolift” and eyelid surgery – different rules shall apply regarding cancellation. If cancellation occurs:

  • At least 7 days prior to the booked appointment: the cancellation fee shall be 30% of the service fee;
  • Within 7 days of the booked appointment: the cancellation fee shall be 50% of the service fee;
  • Within 24 hours prior to the booked appointment: the cancellation fee shall be 100% of the service fee.

The same conditions shall apply if the Client appears at the booked appointment in a condition rendering the planned intervention impossible to perform, including cases where the Client has become ill through no fault of their own.

Any service fees or deposits already paid shall be refunded by the Service Providers reduced by the amount of the cancellation fee, within 15 days following cancellation. The Client shall be entitled to book a new appointment only if the cancellation fee is paid to the Service Providers simultaneously.

X. Special Provisions on the Purchase of Gift Vouchers

The Operator currently sells gift vouchers through its webshop, which are available exclusively in digital form, not produced in physical form by the Operator, and may only be redeemed for services provided by the Operator. The gift voucher may be used within 1 year following purchase, is not redeemable for cash, but may be transferred to another person.

The Client enters into the contract entitling them to use the services sold by the Operator by completing the electronic order form electronically on the Service Providers’ website. During the ordering of the service, the Client provides the data necessary for the conclusion of the contract, including their name, billing address, and email address.

Following the submission of the order, the Client receives confirmation by email. The order and its confirmation shall be deemed to have been received by the Service Provider and the Client when it becomes accessible to them. The Service Provider excludes liability for confirmation if the confirmation does not arrive in time due to the Client having provided an incorrect email address, the storage capacity of their email account being full, or if a non-delivery notification is returned for any other reason.

The contract is concluded on the date when the Client has fully completed the electronic order form, accepted the provisions of the present GTC and the privacy policy, and the Operator has confirmed the order by email.

The Client acknowledges that if false data is provided on the form, or data not belonging to them, the contract shall not be concluded. The Client is reminded that providing an incorrect email address or having insufficient storage capacity in their email account may result in failure to deliver the confirmation and may prevent the contract from being concluded. If the Client finalizes their order and later discovers errors in the data provided, they must initiate modification of the order as soon as possible; otherwise, the Operator shall not be liable for defective performance or any resulting damages.

The Operator uses the SimplePay electronic payment system (hereinafter: the “Payment Service Provider”). The payment process is initiated by pressing the “buy” button, after which a pop-up window from the Payment Service Provider appears on the Client’s interface. Payment is completed by filling out the card data form displayed in the pop-up, providing an email address and residence/registered seat, and finalizing by pressing the payment button. Payment may also be completed by the Client logging into their account registered with the Payment Service Provider and using the stored payment methods.

After payment, the purchased voucher becomes automatically and immediately available. In order to use the treatment available on the basis of the voucher, the Client must book an appointment in accordance with the provisions of the present GTC. If an error occurs on the Operator’s website, the Client is obliged to notify the Operator, who, after resolving the error and confirming the payment, shall send the gift voucher.

Neither the Operator nor the Payment Service Provider stores the card data provided under any circumstances; such data is used exclusively during the payment process and is automatically deleted from the systems of both parties following successful payment.

Electronic payment entails no additional costs for the Client, who is only obliged to settle the fee for the service or product.

Pursuant to Section 29 (1) a) and m) of Government Decree No. 45/2014 (II.26) on the detailed rules of contracts between consumers and businesses (hereinafter: the “Decree”), the Client is not entitled to the right of withdrawal/termination with regard to gift vouchers. The relevant information, as well as the information required under Section 18 of the Decree, shall be specifically communicated to the Client prior to payment, and shall also be included in the confirmation email after purchase.

XI. Complaint Handling Policy

Any Client may act as a complainant (hereinafter: the “Complainant”).

A complaint shall mean any individual notification in which the Complainant objects to the activity or omission of the Service Providers in connection with the pre-contractual information, the conclusion, performance, or termination of the contract, as well as the settlement of disputes following the contractual relationship, including any of the services of the Service Providers, and the conduct of their employees or any person personally involved on any legal basis in relation thereto (hereinafter: the “Complaint”).

At the Service Providers, the handling of Complaints is the responsibility of their executive officers, who, within their competence – under their direct supervision – may delegate this task, or parts thereof, to employees dealing with complaint management. The person whose activity is the subject of the Complaint shall not be involved in the decision on the investigation or resolution of the Complaint.

During the Complaint procedure, the Service Providers, their employees, or any persons personally involved with them on any legal basis shall at any time provide the Complainant with information about the accessibility of the complaint handling policy and its rules. Complaints submitted shall in all cases be recorded by the Service Providers.

The Service Providers accept Complaints in writing (by e-mail or postal mail). Complaints sent by e-mail shall be addressed to: info@drgoodwin.hu
, while postal submissions shall be addressed to: 1062 Budapest, Bajza utca 54, I/1. A Complaint shall be deemed to have been submitted, in the case of written complaints sent by e-mail, on the next working day following dispatch to the above designated e-mail address reserved for Complaints; in the case of postal submissions, on the 5th working day following the first attempted postal delivery of the document to the above address, or at an earlier time if received before then.

The Client may also act through an authorized representative. In such a case, the authorization must be included in a public document or in a private document with full probative force. For the purpose of proving the right of representation, the original authorization must be attached to the Complaint, and the name of the natural person acting as authorized representative must be indicated on the complaint application.

If the Complaint concerns the effectiveness, deficiency, or possible fault of the treatment, the Complainant shall be obliged, following the written submission of the Complaint, to appear in person at a pre-arranged appointment and present the problematic area, since the actual assessment of the Complaint is possible only by personal inspection; oral communication or submitted photographs are not sufficient for professional evaluation. If the Complainant does not appear in person, the Service Providers cannot accept or commence the handling of the Complaint.

If additional information – in particular regarding the identification of the Client or the contractual relationship concerned by the Complaint – is necessary for the investigation, the person responsible for investigating the Complaint shall immediately contact the Complainant.

The language of complaint management shall be Hungarian.

In the course of complaint handling, the person entitled to investigate the Complaint may request the Complainant to provide the following data:

  • Name;
  • Residence, registered seat, mailing address;
  • Telephone number;
  • Method of notification;
  • Name of the service concerned by the Complaint;
  • Description of the Complaint and the reason thereof;
  • Valid authorization in the case of representation by proxy;
  • Other data necessary for the investigation and response to the Complaint.

The Service Providers pay special attention to ensuring that the data of the Complainant are processed in accordance with applicable data protection legislation. The data required for identification may be used exclusively for the investigation and recording of the Complaint and may not be collected for other purposes. The rules and information relating to the processing of Complaints are available on the Service Providers’ website and at their registered seat at the reception.

The person responsible for investigating the Complaint shall provide the substantive decision taken on the basis of the Complaint with accurate, clear, and unambiguous reasoning, and shall send it in writing to the Complainant within 30 days from the submission of the Complaint.

In the event of rejection of the Complaint, or if the Complainant does not find the response satisfactory, they shall be entitled to turn to the conciliation body competent according to their place of residence, or to contact the patients’ rights representative competent according to the Service Providers’ registered seat. The Service Providers declare that they have not made a submission statement under Section 36/C of Act CLV of 1997 on Consumer Protection (hereinafter: the “Consumer Protection Act”).

Patients’ Rights Representative details:
Name: Dr. András Mina
Telephone number: +36 20 489 9577
E-mail: andras.mina@ijb.emmi.gov.hu

XII. Communication

In the case of postal delivery, a consignment shall be deemed communicated if the Service Providers or the Client, at the registered seat/residence specified in these GTC or in the individual contract, has received the consignment in a verifiable manner on the return receipt by the person authorized to do so. Furthermore, a consignment shall also be deemed communicated:

  • On the day of the attempted delivery, if the person authorized to receive it refused acceptance; or
  • On the fifth working day following the attempted delivery, if the consignment is returned from the registered seat specified in this contract with the indication “address not identifiable,” “addressee unknown,” “moved,” or “delivery obstructed”; or
  • On the fifth working day following the second attempted delivery, if the person authorized to receive the consignment did not accept it and it is returned to the sender marked “not claimed.”

XIII. Data Management and Confidentiality

The Client acknowledges that, during the course of their medical care, the Service Providers are obliged under applicable laws to carry out the Client’s identification and record their personal identification data. If the Client does not consent to the recording of their data – taking into account the statutory requirements – the Service Providers shall not be in a position to provide services to them. In this regard, by accepting these GTC, the Client expressly consents to the Service Providers processing their personal and other data provided. In view of the fact that the Service Providers engage collaborators for the provision of certain services, the Client accepts and expressly consents that their processed data may also be handled by such collaborators, to the extent and within the scope necessary for the provision of the service.

The Service Providers shall treat all facts and data that come to their knowledge during the performance of the service as medical secrets, in compliance with the applicable data protection legislation – in particular, Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information, Act XLVII of 1997 on the Management and Protection of Health and Related Personal Data, as well as Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) – and in accordance with their own effective data protection policy.

The test result shall be delivered by the Service Providers in the manner previously designated by the Client. A copy of the test result may be collected in person or by an authorized representative holding a private document with full probative force. Pursuant to applicable legislation, the documents of healthcare services provided after June 1, 2020, shall also be made available in the Electronic Health Service Space (EESZT) system. If the Client undergoes treatment involving the implantation of a medical device, the Service Providers are obliged, in accordance with the relevant statutory provisions, to upload data relating to such treatment and the implant to the Implant Register.

In the case of telephone inquiries, the Service Providers shall not disclose any information containing health data.

XIV. List of Relevant Major Legislation

  • Act CLIV of 1997 on Health;
  • Act CLV of 1997 on Consumer Protection;
  • Act V of 2013 on the Civil Code;
  • Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services;
  • Decree 60/2003. (X.20.) of the Ministry of Health, Social and Family Affairs on the Professional Minimum Requirements for the Provision of Health Services;
  • Government Decree 45/2014. (II.26.) on the Detailed Rules of Contracts between Consumers and Businesses;
  • Decree 19/2014. (IV.29.) of the Ministry for National Economy on the Procedural Rules for the Settlement of Warranty and Guarantee Claims concerning Goods Sold under a Contract between Consumers and Businesses;
  • Government Decree 373/2021. (VI.30.) on the Detailed Rules of Contracts between Consumers and Businesses for the Sale of Goods, the Supply of Digital Content, and the Provision of Digital Services;
  • Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information;
  • Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

XV. Miscellaneous Provisions

If any part of these GTC becomes invalid, unlawful, or unenforceable, this shall not affect the validity, legality, and enforceability of the remaining parts.

By accepting these GTC, all previous general terms and conditions adopted by the Service Providers shall cease to be effective.

If the Service Providers do not exercise their rights under the GTC or the Contract, such failure to exercise shall not be considered a waiver of the given right. Any waiver of rights shall only be valid if made in an express written declaration to that effect. The fact that the Service Providers do not strictly insist on compliance with a particular provision of the GTC in a given case shall not mean that they waive their right to enforce compliance with that provision.

In matters not regulated in these GTC, the applicable Hungarian legislation in force shall prevail, in particular the Civil Code, the Health Act, the Consumer Protection Act, and their implementing decrees.

Dr. Goodwin TikTok